Leadership in the Time of Coronavirus

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SHSMD Education 2021 Workshop Series
Thursday, April 15 at 12:00pm CT | Thursday, April 22 at 12:00pm CT | Thursday, April 29 at 12:00pm CT

Participants who complete the workshop will receive 3 pre-approved ACHE credits.

At no time in recent memory have the demands on health care leaders been more exhausting and protracted than they are today. Even the most seasoned leaders and frontline professionals have struggled given the uncertainty, stress and personal safety/security issues associated with COVID-19. And concerns surrounding racial disparities and political division have only exacerbated the problem. So, what are leaders to do, both to boost their own resiliency and to better support their teams?

In this three-part workshop series led by a former health system CEO and authority on staff engagement, we’ll explore recent research around the changing workplace climate and specific leadership practices that can combat disengagement and burnout at all levels of the organization.

Following this series, participants will be able to:

  • Understand and describe the immediate and longer-term impact of the pandemic on workforce climate and staff engagement
  • Describe how the pandemic has underlined the need for strong leadership practices at all levels of the organization to maintain morale and staff engagement
  • Assess current situation and dial-up specific practices to better support frontline staff and the overall workplace climate

All live webinars are recorded and available 24/7 in case you are not able to join a live session.

Facilitator Bio: Burl Stamp, FACHE

Burl Stamp, FACHE
President/Founder
Stamp & Chase

With broad-based experience working alongside health care professionals from the boardroom to the bedside, Burl Stamp has helped major health systems, academic medical centers and community hospitals improve bottom line, patient experience, staff engagement and patient safety results. His firm partners with health care organizations across the country to improve performance by developing enhanced communication competencies and practices at all levels of the enterprise.

Prior to launching Stamp & Chase over a decade ago, Burl served several leading health care organizations in executive roles. As president and CEO of Phoenix Children’s Hospital, he spearheaded development and construction of the first comprehensive, freestanding health care campus in Arizona dedicated to pediatrics. He developed the first strategic planning and marketing department at St. Louis Children’s Hospital, where he started the highly successful Answer Line in 1989 to provide reliable, accessible health advice to families. He went on to lead pediatric service line development for BJC Healthcare/ Washington University Medical Center.

As the principal consultant to Ascension Health’s Experience Team for over four years, Burl worked with a dedicated group of leaders within the country’s largest not-for-profit health system to develop structured, sustainable approaches to consistently improving the patient experience across the system’s 75+ hospitals.

Burl is the author of The Healing Art of Communication, a health care professional’s guide to improving communication, and the creator of CAREmunication®, a comprehensive training and professional development program designed to help health care providers improve communication among front-line managers and staff. He is a frequent speaker on communication, leadership, organizational culture and business development strategy in health care organizations.

Program Outline

Session One | Thursday, April 15 at 12:00pm CT

  1. Setting the Stage
    1. Major issues facing the health care workforce pre-COVID
    2. Pandemic-specific issues that exacerbated challenges
      1. Uncertainty
      2. Safety
      3. Schisms across workgroups
      4. Personal trauma and stress
    3. Burnout
      1. Recent research regarding causes
      2. Trends
      3. Impact of the pandemic
  2. Why effective leadership is so important now
    1. Maintaining morale
    2. Reducing the likelihood of staff “checking out” (physically and/or emotionally)
    3. New or adapted leadership practices to deal with the pandemic?
  3. Introduction to the T.E.A.M. Model for effective leadership practices
    1. Teach
    2. Empower
    3. Align
    4. Mentor

Session Two | Thursday, April 22 at 12:00pm CT

  1. Recap of Session One
  2. Exploration of T.E.A.M. Model through a COVID-19 lens
    1. Teach
      1. Effective team meetings 
      2. Huddles
      3. Integrated rounding
    2. Empower
      1. Staff involvement in problem-solving
      2. Shared decision-making
    3. Align
      1. How to think about workgroup goals
      2. Setting leading goals to achieve lagging goals
    4. Mentor
      1. Daily coaching
      2. Development dialogues
      3. Observation

Session Three | Thursday, April 29 at 12:00pm CT

  1. Recap of Session One and Two
  2. Strategists’ role in organizational recovery
    1. Bridging Worlds perspective 
    2. Improved communication
      1. Multiple channels
      2. Listening
      3. Key messages
    3. Vision for the post-COVID future
      1. What we’ve learned
      2.  How will care change – and improve – going forward?
  3.  Workshop Wrap-Up
    1. Final Q&A
    2. Key takeaways

 

REGISTER HERE:

$199 SHSMD Member
$399 Non-members*
*Includes a one-year SHSMD membership

FACILITATOR

Burl Stamp, FACHE
President/Founder
Stamp & Chase