Taking a System-Level Approach to Patient Access to Improve Patient Experience and Care Coordination

Patient referrals are often a piece of paper with a specialist’s name and phone number on them, which leaves patients with the burden of navigating the referral and coordinating their own care. This session will present novel ways to standardize referral management, provider data management, and patient access across a health system’s multiple patient access points in order to improve the patient experience, increase patient conversion and retention, and fully leverage the clinical expertise within a network.

• Lisa Griffin, System Director of Access, Houston Methodist
• Pamela Ravare, Director of Referral Management Center and PO Staffing Operations, Houston Methodist

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