Reimagining Ambulatory Care at Kaiser Permanente

Kaiser Permanente's Southern California region views the rapidly changing healthcare environment as an opportunity to rethink how it delivers care. The region has embarked on the Reimagining Ambulatory Design project, known as Project RAD, to envision how/where healthcare will be delivered in the future; how technology will be leveraged; and how people will be engaged in their own care. After two years of intensive work, a new system for integrated outpatient delivery was designed and is now in the early phases of implementation. This project represents a real-world application of Bridging Worlds implications, key takeaways, attributes, skills, and tools.