Experience Design
The University of Vermont Medical Center (UVMMC) addresses a facility issue through "design sprint," which incorporates such concepts as "creating consumer experiences," and "being nimble to exceed the rate of change," as described in the SHSMD's report Bridging Worlds: The Future Role of the…
Definition: Visualize human reactions and responses to an interaction between a person and product or service; apply this learning to develop a solution. Example: Create an experience map—a sequence of interactions from the patient’s perspective—for online scheduling.
Relates to: Tell Stories.…
In 2015, The University of Vermont Medical Center (UVMMC) became one of the first health systems in the nation to focus on creating exceptional patient experiences using human-centered design. Here are answers to several questions about the health system's new approach to experience design.