Skill Builder
Be Nimble to Exceed the Rate of Change
Erase Boundaries of Business
Generate Data-Driven Insight
Integrate and Co-Create
Tell Stories. Create Experiences
Be Nimble to Exceed the Rate of Change
Skills
Critical Thinking
Definition: Demonstrate skills for evaluating, clarifying, and synthesizing information. Example: Ask questions to assess the accuracy, relevance, and completeness of data.
Design Thinking
Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.
Integrative Thinking
Definition: Make meaningful connections between unrelated elements. Example: Connect the health needs of a population to appropriate care services; forecast the impact on operational resources and financial implications.
Pivot-ability
Definition: Adjust strategy without changing the vision. Example: Create or adapt a product offering based on customer needs and emerging trends.
Process Design
Definition: Create workflows, roles, and technologies to intentionally and efficiently deliver a product or service. Example: Evaluate and improve the discharge process.
Shepherding
Definition: Lead through gentle and persistent redirection toward the objective. Example: Allow the project team adequate exploration time; discuss alternatives before selecting the way forward.
Attributes
Continuously Learning
Courageous
Curious
Foresight
Moxie
Persistent
Rapidly Consumes Information
Risk Tolerant
Skills
Community-based Planning
Analyze and plan care delivery to meet community health needs; consider socioeconomic determinants; understand how people live, work, and play. Example: Identify potential care sites through analysis of traffic patterns, demographic data, and proximity to other amenities.
Design Thinking
Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.
Integrative Thinking
Definition: Make meaningful connections between unrelated elements. Example: Connect the health needs of a population to appropriate care services; forecast the impact on operational resources and financial implications.
Model Thinking
Definition: Understand real-world phenomenon by developing simplified representations. Example: Create an Excel workbook to calculate the downstream impact of relocating services.
Service Design
Definition: Create value by improving the interaction between customers and organizations by using a multi-disciplinary approach. Example: Incorporate process improvement, patient experience, branding, and technology into the design of a new clinic.
Systems Thinking
Definition: Understand how components interrelate and create a larger whole. Example: Analyze the related components within a highly distributed ambulatory network.
Attributes
Charismatic
Connected
Deeply Informed
Negotiator
Politically Savvy
Persistent
Persuasive
Rigorously Helpful
Skills
Data Literacy
Understand the principles of statistics, analytics, computer science, and predictive modeling to analyze and address complex problems and issues. Example: Direct the analysis of future outcomes using predictive modeling.
Data Synthesis
Bring together data from single or multiple disparate data sets into an overall conclusion and judgment, often around complex problems. Example: Connect consumer spending data with patient volumes to inform planning.
Financial Modeling
Build a mathematical model designed to represent a simplified version of the performance of a business, project, or another investment. Example: Assess the business impact of various scenarios within the overall strategic plan.
Model Thinking
Definition: Understand real-world phenomenon by developing simplified representations. Example: Create an Excel workbook to calculate the downstream impact of relocating services.
Pattern Recognition
Use inference to look within and beyond the numbers to detect underlying patterns and trends. Example: Estimate future population health needs based on demographic and other data trends.
Storytelling
Definition: Capture peoples’ imagination and interest by creating a narrative that appeals to the heart (inspiring vision), mind (credible evidence), and how-to (personal evidence). Example: Capture the essence of learning from data in revisualizing a product or service.
Visual Communication
Definition: Improve the understanding and retention of information through visual means. Example: Use infographics and images to communicate quantitative data instead of charts and tables.
Attributes
Articulate
Inquisitive
Methodical
Pundit
Visual
Skills
Assemble Diverse Teams
Definition: Engage individuals with diverse skills and viewpoints to build highly functional teams. Example: Select participants according to worldview and experience rather than job title.
Coalition Building
Definition: Organize individuals with multiple viewpoints who agree to support an issue of shared interest, leading to productive action. Example: Identify common objectives to align strategy, physicians, and IT in creating a clinical technology roadmap.
Facilitation
Definition: Engage a group of people to understand their common objectives and help them to plan how to achieve these objectives; remain "neutral" yet supportive in the discussion. Example: Develop structured strategic activities and lead a group through them.
Open Collaboration
Definition: Create new products or services by engaging a large number of contributors and making the results readily accessible to all. Example: Issue an internal challenge, supplying data and success criteria, to solve a persistent problem.
Reconcile Multiple Models
Definition: Use several representations, recognizing the strengths and weaknesses of each, to better inform decision making. Example: Use multiple forecasting methods to inform demand planning.
Socialization
Definition: Use informal communication with influential stakeholders to gauge their level of acceptance and support of new ideas. Example: Discuss strategic initiatives with key leaders well ahead of formal meetings and decisions.
Attributes
Agent of Change
Comfort with Ambiguity
Comfortable Amidst Conflict
Engenders Trust
Intrapreneurial
T-Shaped
Temporarily Suspends Judgment
Transparent
Tell Stories. Create Experiences
Skills
Behavioral Research
Understand principles of human behavior; observe and analyze behavior to understand and influence decision making. Example: Use nudge-type interventions for better outcomes.
Design Thinking
Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.
Experience Design
Definition: Visualize human reactions and responses to an interaction between a person and product or service; apply this learning to develop a solution. Example: Create an experience map—a sequence of interactions from the patient’s perspective—for online scheduling.
Human Needs Analysis
Explore and analyze underlying human values, beliefs, and motivations to gain insights into a problem and develop solutions. Example: Observe the flow of patients and family members at registration to identify a sequence of events and pain points.
Improvisation
Definition: Work out of comfort zone; spontaneously play out an idea to problem solve and collaborate. Example: Act out what a prospective patient sees and thinks when visiting the health system’s website.
Rapid Prototyping
Definition: Use the simplest, least expensive representation of a concept to solicit user feedback and make refinements; focus on improving the concept rather than the prototype. Example: Create a paper mock-up to demonstrate the sequence of interactions of a mobile app.
Storytelling
Definition: Capture peoples’ imagination and interest by creating a narrative that appeals to the heart (inspiring vision), mind (credible evidence), and how-to (personal evidence). Example: Capture the essence of learning from data in revisualizing a product or service.
Attributes
Aware
Creative
Empathetic
Experiential
Innovative
Relational
Thoughtful