Human-centered Leadership: A Key to Frictionless Health Care During and After COVID-19 | Recording

COVID-19 has caused unprecedented strain on health care team members and leaders. Abrupt changes in processes, frictions in workflows, financial pressures, and fear for personal safety and the safety of patients and families are adding strain to a profession that already faced an epidemic of burnout.
 
Join  M. Bridget Duffy, M.D., chief medical officer of Vocera Communications Inc., for a SHSMD webinar featuring an important discussion about the benefits of embracing human-centered leadership.  Duffy is the subject matter expert for the article Frictionless Health Care Requires a Connected Healing Ecosystem in the society’s Futurescan 2020 publication highlighting important trends in health care. She will be joined in the webinar by Liz Boehm, executive strategist, human-centered research at the Experience Innovation Network.

You will learn how mastering the human-centered leadership model can strengthen care team resilience, create frictionless health care experiences, and pave the way for connected healing ecosystems now and beyond the pandemic.
 
While today’s uncertainty and chaos make it easy to abandon human-centered leadership principles, the cost of leading without explicitly supporting team members’ healing potential is exceedingly high. Our guest speakers will outline the importance on this approach and share how health care leaders across the country are effectively leading their teams and organizations with humanity at the center, while fostering meaningful human connections despite physical barriers created by restricted visitor policies and PPE.

Webinar Recording

Click here to view the recording.