What are Consumer Expectations For Coming Back and How Can We Meet Them? | Recording
Hear what consumers in a recent national survey had to say about their concerns of returning to health care providers for care and what their expectations are of us to ease those concerns.
Learning Objectives
Identifying steps needed to better understand consumers’ behaviors and readiness to seek health services
How to adjust and implement new operational processes to reopen clinics and services during the COVID pandemic
Models of communication that generate trust to support patients and providers
