Innovation
Definition: Create value by improving the interaction between customers and organizations by using a multi-disciplinary approach. Example: Incorporate process improvement, patient experience, branding, and technology into the design of a new clinic.
Relates to: Erase Boundaries of Business
Definition: Create workflows, roles, and technologies to intentionally and efficiently deliver a product or service. Example: Evaluate and improve the discharge process.
Relates to: Be Nimble to Exceed the Rate of Change
Definition: Develop techniques to market and encourage adoption of new ideas or products based on understanding of human psychology and consumer behavior. Example: Convey a convincing business case that combines a compelling story and supporting data.
Relates to: Be Nimble to Exceed the Rate of…
Definition: Watch human behavior in natural settings and assimilate learnings in order to understand decision making, needs, and motivation. Example: Observe the flow of patients and family members at registration to identify a sequence of events and pain points.
Relates to: Tell Stories. Create…
Definition: Understand real-world phenomenon by developing simplified representations. Example: Create an Excel workbook to calculate the downstream impact of relocating services.
Relates to: Erase Boundaries of Business and Generate Data-Driven Insight
Definition: Make meaningful connections between unrelated elements. Example: Connect the health needs of a population to appropriate care services; forecast the impact on operational resources and financial implications.
Relates to: Be Nimble to Exceed the Rate of Change
Definition: Work out of comfort zone; spontaneously play out an idea to problem solve and collaborate. Example: Act out what a prospective patient sees and thinks when visiting the health system’s website.
Relates to: Tell Stories. Create Experiences
Definition: Engage a group of people to understand their common objectives and help them to plan how to achieve these objectives; remain "neutral" yet supportive in the discussion. Example: Develop structured strategic activities and lead a group through them.
Relates to: Integrate and Co-Create
Definition: Organize individuals with multiple viewpoints who agree to support an issue of shared interest, leading to productive action. Example: Identify common objectives to align strategy, physicians, and IT in creating a clinical technology roadmap.
Relates to: Integrate and Co-Create
Definition: Translate numerical and qualitative information into visual form for rapid comprehension and comparison.
Relates to: Generate Data-Driven Insight
DEVELOPMENT SUGGESTIONS