Innovation
This session will include an overview of the lean methodologies used and operational changes made to develop a culture of service. It will also take attendees through the guest service strategy that followed.
Applicable to all levels of personnel, this competency model can be used not only to guide development conversations, but also to put an accountable structure and focus around your development plans.
Actively visualize patient movement and analyze the data derived from it to provide greater accuracy in creating the right program for the right population, reduce access redundancy, and increase efficiency.
This webinar will present an overview of the patient experience solutions landscape and discuss how the implementation of these solutions can support an organization's patient experience strategy.
Definition: A generalist-specialist hybrid; broad, “horizontal” knowledge across multiple disciplines and deep “vertical” expertise in at least one subject area.
Relates to: Integrate and Co-Create
DEVELOPMENT SUGGESTIONS
Definition: Anticipate and respond to potential consequences of internal and external events, trends, or patterns; avoid unintended consequences.
Relates to: Be Nimble to Exceed the Rate of Change
DEVELOPMENT SUGGESTIONS
Definition: Build a mathematical model designed to represent a simplified version of the performance of a business, project, or another investment. Example: Assess the business impact of various scenarios within the overall strategic plan.Relates to: Generate Data-Driven InsightSKILL DEVELOPMENT…
Definition: Understand principles of human behavior; observe and analyze behavior to understand and influence decision making. Example: Use nudge-type interventions for better outcomes.
Relates to: Tell Stories. Create Experiences
Definition: Use inference to look within and beyond the numbers to detect underlying patterns and trends. Example: Estimate future population health needs based on demographic and other data trends.
Relates to: Generate Data-Driven Insight
Definition: Explore and analyze underlying human values, beliefs, and motivations to gain insights into a problem and develop solutions. Example: Observe the flow of patients and family members at registration to identify a sequence of events and pain points.Relates to: Tell Stories. Create…