Guides/Reports
American Hospital Association guides and reports for members and the health care field.
Definition: Generate new and unique ideas; make connections among unrelated concepts; generate new thinking.
Relates to: Tell Stories. Create Experiences
DEVELOPMENT SUGGESTIONS
Definition: Capture peoples’ imagination and interest by creating a narrative that appeals to the heart (inspiring vision), mind (credible evidence), and how-to (personal evidence). Example: Capture the essence of learning from data in revisualizing a product or service.
Relates to: Generate Data-…
Definition: Use informal communication with influential stakeholders to gauge their level of acceptance and support of new ideas. Example: Discuss strategic initiatives with key leaders well ahead of formal meetings and decisions.
Relates to: Integrate and Co-Create
Definition: Lead through gentle and persistent redirection toward the objective. Example: Allow the project team adequate exploration time; discuss alternatives before selecting the way forward.
Relates to: Be Nimble to Exceed the Rate of Change
Definition: Use several representations, recognizing the strengths and weaknesses of each, to better inform decision making. Example: Use multiple forecasting methods to inform demand planning.
Relates to: Integrate and Co-Create
Definition: Use the simplest, least expensive representation of a concept to solicit user feedback and make refinements; focus on improving the concept rather than the prototype. Example: Create a paper mock-up to demonstrate the sequence of interactions of a mobile app.
Relates to: Tell Stories.…
Definition: Adjust strategy without changing the vision. Example: Create or adapt a product offering based on customer needs and emerging trends.
Relates to: Be Nimble to Exceed the Rate of Change
Definition: Create new products or services by engaging a large number of contributors and making the results readily accessible to all. Example: Issue an internal challenge, supplying data and success criteria, to solve a persistent problem.
Relates to: Integrate and Co-Create
Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.
Relates to: Be Nimble…
Definition: Demonstrate skills for evaluating, clarifying, and synthesizing information. Example: Ask questions to assess the accuracy, relevance, and completeness of data.
Relates to: Be Nimble to Exceed the Rate of Change